Customer service for hospitality and tourism (Record no. 1189)

MARC details
000 -LEADER
fixed length control field 00983nam a2200253Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250730165133.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250728s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 978-1-908999-34-4
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number C 647.94068 H87c
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Hudson, Simon
245 #0 - TITLE STATEMENT
Title Customer service for hospitality and tourism
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Oxford
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc. Goodfellow Publishers
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2013
300 ## - PHYSICAL DESCRIPTION
Extent 304 p. ; ill.
300 ## - PHYSICAL DESCRIPTION
Other physical details Includes index
520 ## - SUMMARY, ETC.
Summary, etc. Provides the 'whys' and 'hows'of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospital Industry
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element hospitality industry- customer services
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourism
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourism- Customer services
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Hudson, Louise
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type
          PCC PCC CIRCULATION 07/30/2025   C 647.94068 H87c 5232 07/30/2025 07/30/2025 Book